FREQUENTLY ASKED QUESTIONS

Photo-Graphics Co., Inc. has full graphic capabilities and can set up your artwork from an engineering drawing or sketch. If available, we welcome your completed artwork and/or electronic files. Here are answers to common FAQ’s:

1. What electronic formats do you accept?

Most PC based formats including .cdr, .pdf, .dwg, .ai, .eps, .jpeg, .tif, .doc, .dxf, .xls, .ppt.


2. Can you design my label if I don’t have a drawing?

We have full graphic capabilities and can set up your artwork from a description or sketch.


3. Will I be able to see and approve my layout before you produce the labels?

Absolutely! This provides an excellent opportunity to approve or change anything in your design before processing begins.


4. Will I save money by providing my own art or film?

That depends. When we produce the art and film in-house, we insure the highest quality imaging and less material waste. In cases of highly dimensioned drawings, labels with an extensive amount of text or labels with changing text, supplying artwork can be very cost effective.


5. Do I have to pay a set-up charge every time I order?

No. Unless you make a change, set-up charges are non-recurring.


6. Will I have to pay any tooling charges?

With very rare exceptions, you will have no tooling charges no matter what the shape, number of holes, or design specifications.


7. Do you have a minimum order?

No. Order as many as you need. We recommend 1 to 6 month quantity usage for adhesive labels or up to a year for non-adhesive plates.


8. What shipping methods do you use?

Most orders are shipped UPS Ground or Air or FedEx Air. We do not ship FedEx Ground. If you prefer another carrier, please contact us.


9. Do you have any standard size labels?

All of our labels are custom made to your specifications without expensive up-front costs. Specify the smallest size that will accommodate your image and application to give you the best yield on material and the lowest price.


10. How do I know if the adhesive will stick permanently to our product?

We will guide you to the appropriate choices for your application. We stock only the best adhesives that suit a variety of surfaces and conditions. Samples can be provided for testing directly on your product.


11. Can I get samples or prototypes?

Yes. We will gladly send you samples for inspection and/or testing at your facility. Custom prototypes can be quoted at your request.


12. What if I need my labels in a hurry? What is your lead time?

Then don't wait another minute and contact us immediately! We specialize in rush orders and if it is physically possible, we will offer you one of our very popular expedited services. Our routine service on most orders is 10 working days to ship.


13. Why should I do business with Photo-Graphics Co., Inc?

Customer service. That says it all.


14. How do I set-up an account?

You can send us your standard credit application which needs to include legal name, year business was established, key personnel, accounts payable contact information, and references. Or you can click here to complete our on-line credit application.


15. What are your color capabilities?

Most of our metal plates are produced in black and silver since no inks are used to produce the abrasion resistant image. We can reverse out or halftone portions of your image to make sections stand out within your design. Black with a metallic colored background such as gold, blue, yellow, etc. is an option an recommended for indoor use. If full color is required for a short run, we will use another manufacturing method to produce.

Full color, including 4 color process, is available on our non-aluminum materials. Just specify your PMS or specific color requirements. We do not guarantee exact color matches.


16. Can you put serial numbers, barcodes, or other variable information on my plates or labels?

Serial Numbers: If serial numbers, model numbers, contract numbers, etc. are known in advance, we can include that information on the labels. We can also produce the plates generic with spaces for you to stamp, laser, write, or engrave them yourself.

Barcodes: Code 39 is the one dimensional barcode we produce most often. Two dimensional barcodes, such as Data Matrix or PDF417, are also in demand. Barcodes scan exceptionally well on our anodized aluminum. Can also be included on non-metal materials. Avoid highly reflective materials for labels with barcodes. We recommend a matte finish.

Other Variable Information: If there are multiple fields that will vary, if every label is unique, or QR codes are needed, please provide the details in the comment field of our quote form. Include what information you can supply in electronic form such as a spreadsheet.


17. What Terms & Conditions pertain to my order?

  • Prices or delivery may be subject to change with receipt of additional information.
  • Quotations are effective for 60 days.
  • Please allow plus or minus 10% on quantity ordered unless otherwise specified.
  • Photo-Graphics Co., Inc. does not guarantee performance or adhesion to specific surfaces. Sample testing and review of manufacturer specifications is recommended in critical applications.
  • Photo-Graphics Co., Inc. assumes no responsibility or liability related to customer products, delays or malfunctions due to label performance, delivery or label content.
  • Customer assumes all responsibility to abide by all applicable laws regarding label content.
  • Requests to return defective product must be made within 14 days of delivery.
  • No returns accepted on non-defective product.
  • Packages proven shipped but not delivered may take up to 2-3 weeks to be declared lost in transit by carrier.
  • Price excludes shipping and handling. Sales tax where applicable.
  • All tools, films and artwork created in-house are owned by Photo-Graphics Co., Inc.